Processes are made up of Machines, Materials, Methods, Measurement, Mother Nature (the environment), and the People in the process. These factors are called 5m's and 1p.
Within service businesses the predominant source of problems are within the methods being used.
The challenge with the feedback and question process is 2 fold.
1) Being able (when you ask question and provide feedback) to clearly identify which part of the process is the 'cause variation' =… Continue