Share 'How To Help Call center Executives in Learning American Common Names'
I intend to start a workshop which could enable Call center frontline agents to correctly Spell/pronounce/appropriatly use(on calls) their customers names in order to get effective customer service.
I was hoping to get some ideas, roleplays, jolts, Games, etc. which could make this workshop interactive and with robust Learning.
I look forward to your ideas.
Thanks and Reg…
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